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What are the cut-off dates for guaranteed delivery for upcoming holidays?
What are the shipping and handling charges?
How long does it take for a package to arrive?
Is there a gift card in the box?
Where do you ship?
How do you ship your packages?
What is your Guarantee Policy?
How secure is your online ordering?
Who can I contact if I have questions?
1. What are the cut-off dates for guaranteed delivery for upcoming holidays?
Save time and order now for holidays, birthdays, anniversaries, and other special occasions. We'll schedule your delivery dates to be sure that your Eilenberger gifts arrive when you want them.
Holiday Deadline |
Order by |
Thanksgiving
Chanukah
Christmas |
Nov 16
Nov 22
Dec 16 |
In order to be sure your gifts arrive in time, it's best to order by these dates. Orders placed on later dates can still arrive on time, however, they may need special shipping.
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2. What are the shipping and handling charges?
The charges are as follows:
|
Merchandise Total |
Add* |
|
Up to $20.00 |
$5.95 |
|
$20.01 - $35.00 |
$8.95 |
|
$35.01 - $50.00 |
$11.95 |
|
$50.01 - $75.00 |
$14.95 |
|
$75.01 - $100.00 |
$17.95 |
|
$100.01 - $150.00 |
$24.95 |
|
$150.01 - $200.00 |
$29.95 |
|
over $200 14 % of total merchandise |
Requests for UPS are an additional $7.00 per package(UPS delivery will not shorten delivery time). For more information, visit our U.S. Shipping Guidelines page, or Outside U.S. Guidelines page.
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3. How long does it take for a package to arrive?
Standard delivery takes approximately 5-7 business days. For more information, visit our U.S. Shipping Guidelines page, or Outside U.S. Guidelines page.
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4. Is there a gift card in the box?
Your personalized gift message will be included on the label to notify the recipient you are the generous sender.
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5. Where do you ship?
Eilenberger Bakery delivers packages to:
- The Continental US, Alaska and Hawaii
- Canadian Provinces of Quebec, Ontario and Maritimes.
For more information, visit our Outside U.S. Guidelines page.
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6. How do you ship your packages?
Our products are shipped to you Fedex delivery. The package is then delivered right to your door. Years of experience have proven this is the best method for our products.
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7. What is your Guarantee Policy?
Your complete satisfaction is guaranteed. If, for any reason, you are not completely satisfied, we’ll send either a replacement or a refund.
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8. How secure is your online ordering?
Eilenberger Bakery wants you to know that your online orders are secure. Our software ensures a secure environment for sensitive data. All orders are placed through a compatible Secure Sockets Layer (SSL) browser, which scrambles private data such as credit card numbers while they are being transmitted. The SSL ensures that unintended parties cannot intercept private information.
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9. Who can I contact if I have questions?
E-mail
If you would like to contact us via E-mail, please send a message to CustomerCare@EilenbergerBakery.com.
Telephone
Call one of our friendly Customer Care Representatives at 1-800-788-2996.
Regular Mail
Eilenberger's Bakery
P.O. Box 710
Palestine, Texas 75802
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U.S. Shipping Guidelines
Standard shipping and handling:
| Merchandise Total |
Add* |
| Up to $20.00 |
$5.95 |
| $20.01 - $35.00 |
$8.95 |
| $35.01 - $50.00 |
$11.95 |
| $50.01 - $75.00 |
$14.95 |
| $75.01 - $100.00 |
$17.95 |
| $100.01 - $150.00 |
$24.95 |
| $150.01 - $200.00 |
$29.95 |
| over $200 14 % of total merchandise |
Normal delivery time is 5-7 days.
Holiday Shipping Cut-Off Dates
Current Holiday Cut-Off information can be found on our FAQs page.
Shipments to Alaska and Hawaii
For gift items shipping to Alaska or Hawaii, please call 1-800-788-2996 for rates.
For other questions you may have, try our FAQs page,
or call Customer Care at 1-800-788-2996.
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Outside U.S. Shipping Guidelines
For shipments within the 50 United States, visit our Shipping and Handling Guidelines page.
Shipments to Canada
We ship to the following provinces only: Quebec, Ontario and Maritimes.
When shipping to Canada add $12.00
All international gifts are mailed surface through the U.S. Priority Mail Service for $20.00 per package.
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Ordering Information
Delivery Times, Shipping and Handling
Substitutions
In very rare instances, we may need to make a substitution to your order due to weather or shipment delays. Be assured that the item we substitute will be of equal or greater value than the item you ordered.
Sales Tax
For all non-food, candy, or candy-coated gift items shipped within the State of Florida, please add 7% sales tax.
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Special Promotion Help
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